10 Things to Check Before Sending Your Next Email

10 Things to Check Before Sending Your Next Email

You’ve written your newsletter, added your images and found a subject line you’re happy with. Your finger is hovering over the send button. Before you click it, give yourself a few minutes to check the details that can make the difference between a useful email and an awkward follow-up beginning with, “Oops, here’s the correct link.”

Whether you use Mailchimp, BuzzLink or another email marketing platform, a consistent pre-send routine helps protect your reputation and gives your message a better chance of doing its job. For service-based businesses, that job might be encouraging an enquiry, filling a workshop, sharing helpful advice or keeping your business front of mind.

Here are ten things to check before sending your next marketing email.

1. Does Your Email Have One Clear Purpose?

Before checking fonts or images, ask yourself what you want this email to achieve. If you cannot explain its purpose in one sentence, your reader may struggle to understand it too.

You might want subscribers to read a new article, book a consultation, register for an event or explore a service. A newsletter can include several sections, but it should still have a clear priority. When every section demands equal attention, readers have to work out what matters for themselves.

Finish this sentence before moving on: “After reading this email, I want the reader to…” Your answer should guide the headline, content and main call to action.

2. Are You Sending It to the Right People?

An excellent email sent to the wrong audience can quickly become an irrelevant interruption. Check the audience, segment, tags or filters selected in your email platform, particularly if you have duplicated an earlier campaign.

Consider whether the message is relevant to everyone receiving it. Current clients may need different information from people who have only recently discovered your business. Someone who has already registered for your workshop probably does not need another email asking them to register.

Also check that your recipients are eligible to receive marketing emails and that any exclusions are applied correctly. A contact being in your database does not automatically mean they should receive every campaign.

3. Do Your Sender Name and Reply Address Make Sense?

Your sender details help people recognise you before they open the email. Use a name your subscribers will know, whether that is your own name, your business name or a clear combination of both.

Check the email address behind that name as well. It is surprisingly easy to duplicate a campaign and overlook an old sender address, especially when several people or brands share access to a platform.

Your reply-to address should lead to an inbox someone actually monitors. If your email invites questions or encourages readers to get in touch, make sure their replies reach you. Starting a conversation works considerably better when someone is there to answer.

4. Does Your Subject Line Match the Content?

A subject line should give people a clear and honest reason to open your email. Curiosity can work well, but the content needs to deliver on the promise.

For example, “Your marketing needs this” is vague. “5 follow-up emails your service business could automate” tells readers what they will find inside and helps them decide whether it is relevant.

Check spelling, clarity and any dates or offers mentioned. Avoid leaving subject lines until the last moment, when “October Newsletter” suddenly starts looking like a creative masterpiece.

If you use a first-name field in your subject line, check what happens when a subscriber’s name is missing. A sensible fallback is far better than greeting someone as an empty space.

5. Have You Written the Preview Text?

Preview text is the short snippet that many inboxes display beside or underneath your subject line. It gives you another opportunity to explain why the email is worth opening.

Rather than repeating the subject line, use the preview text to add context. If your subject is “Before you send your next newsletter”, your preview could be “Check these ten details before your campaign reaches your subscribers.”

Without deliberate preview text, an inbox may pull in navigation text, image descriptions or the first available words in your email. Check that this small piece of space is helping your message.

If creating and checking every email keeps falling to the bottom of your list, I can help. Through my email marketing services, I support businesses with the strategy, content and systems behind their campaigns. You can also contact me to discuss the support you need.

6. Have You Checked Every Link and Button?

Click every link in your test email, including images, buttons, text links, social icons and footer links. Do not assume a link works because the button looks right.

Check that each link opens the intended destination. A booking button should lead to the correct appointment type. An event link should open the current registration page. A blog link should take readers directly to the article rather than making them search your homepage.

If you have duplicated an older campaign, pay particular attention to links that might still point to a previous offer. Then check the destination itself. A working link is only useful if the page loads properly and the reader can complete the next step.

7. Is Your Call to Action Clear?

Your reader should understand what to do next without having to interpret a vague button label. “Book Your Consultation”, “Read the Full Guide” and “Register for the Workshop” explain the next step more clearly than “Click Here”.

The call to action should also match the purpose of your email. If you are promoting a helpful article, make reading that article the obvious next step. If you are inviting enquiries, explain how people can contact you and what they can expect.

For a longer email, you can repeat the main call to action where it makes sense. Keep the wording consistent and make sure the invitation does not disappear beneath several unrelated offers.

8. Does the Email Work on a Phone?

An email that looks polished on your desktop can become difficult to read on a smaller screen. Send yourself a test and open it on your phone as well as your computer.

Look for text that is too small, awkward line breaks, images that extend beyond the screen and buttons that are difficult to tap. Check whether readers can understand the main message quickly without scrolling through a large banner first.

Make sure essential information appears as readable text rather than only inside an image. Add useful alternative text to meaningful images, use clear contrast and give links descriptive wording. These choices help more people access and understand your message.

9. Are the Details, Personalisation and Footer Correct?

Read the email specifically to check facts, rather than simply reading for flow. Confirm names, dates, times, time zones, prices, inclusions, deadlines and contact details.

For Australian businesses, time zones deserve particular attention around daylight saving changes. If you are promoting an online event, make it clear which time zone applies and check that the registration page gives matching information.

Test personalisation using your platform’s preview tools and fallback settings. Then review the footer. Check that your business information is current and that the unsubscribe link is present and works as intended. These details are easy to overlook when your attention is on the main content.

10. Have You Tested the Journey and Checked the Schedule?

A test email helps you review the message, but it does not necessarily prove that the whole customer journey works. Follow the main call to action and test what happens next.

If readers are registering for an event, check the form and confirmation process. If they are downloading a resource, confirm that the resource arrives. If they are booking a call, make sure suitable appointments are available.

Finally, review the campaign’s sending settings. Confirm the date, time, account time zone and whether any recipient-based scheduling options are active. If the campaign is part of an automation, check the trigger, delays and exit conditions too.

Your Quick Pre-Send Email Checklist

Use this checklist before your next campaign:

  • The email has one clear purpose.
  • The correct recipients and exclusions are selected.
  • The sender name and reply address are correct.
  • The subject line accurately reflects the content.
  • The preview text adds a useful reason to open.
  • Every link and button leads to the right destination.
  • The main call to action is easy to understand.
  • The email is readable and usable on mobile.
  • Dates, details, personalisation and footer information are correct.
  • The next step works and the sending schedule is confirmed.

A reliable checking process does not need to be complicated. Save this list, use it consistently and give yourself enough time to fix anything you find before the campaign goes out.

Need Help Getting Your Email Marketing Working Properly?

If your newsletters are inconsistent, your automations need attention or sending a campaign takes far longer than it should, I can help you bring the pieces together.

I’m Anne C Clark, an Online Business Manager and Digital Marketer. I support businesses with email marketing, Mailchimp, BuzzLink and the systems that connect their marketing to their customer journey. Whether you want practical training or someone to manage the details, we can discuss what would make the biggest difference for your business.

Get in touch to discuss your email marketing and let’s make your next campaign easier to send with confidence.

Every Leading Lady Needs a Brilliant Co-Star in Business

Every Leading Lady Needs a Brilliant Co-Star in Business

Why successful women in business need more than another person to delegate tasks to.

I'll be the Thelma to your Louise. The Cagney to your Lacey. The Grace to your Frankie. The Monica to your Rachel. Or even the Laverne to your Shirley.

And if we're having one of those weeks, I'll happily be the Samantha to your Carrie. Although I draw the line at spending half the working day discussing shoes. We've got a business to run!

Think about some of the most iconic female partnerships we've watched over the years. What made them so memorable wasn't that they were exactly alike. Quite often, they were complete opposites.

One was organised while the other was spontaneous. One was practical while the other had a head full of wild ideas. One liked following the rules while the other was already halfway out the door doing something questionable.

But they had something important in common. They had each other's backs.

And that got me thinking about women in business.

Why do so many incredibly capable businesswomen feel they have to do absolutely everything themselves?

The Reality of Being a Successful Woman in Business

Most women don't start a business because they dream of spending their evenings fixing website problems, creating email automations or figuring out why their social media scheduler has suddenly stopped working.

They start because they're passionate about something. They have expertise to share, people to help, ideas to explore and a vision of what they want their business to become.

Then the business starts growing.

Suddenly, they're not just the business owner. They're the marketing manager, customer service department, social media creator, website administrator, email marketing specialist, IT support person and chief problem solver.

Oh, and somewhere in between all of that, they still need to deliver the actual service their customers are paying for.

Sound familiar?

I've worked alongside business owners for years and one of the biggest challenges I see isn't a lack of ideas, ambition or ability. It's that too much of the business depends on one person.

And quite often, that person is very good at doing everything.

Which, ironically, becomes part of the problem.

Because when you know how to do something, it's incredibly easy to convince yourself that you might as well keep doing it.

Before long, you're spending more time running the machinery of your business than doing the work you actually love.

You Don't Need to Do Everything Yourself to Be Successful

Somewhere along the way, many business owners develop the belief that being successful means being able to handle everything.

We celebrate independence, determination and the ability to make things happen. And rightly so.

But there's a difference between being capable of doing something and it being the best use of your time.

Just because you can create your own social media graphics doesn't mean you should spend every Sunday afternoon doing it.

Just because you understand how your email marketing platform works doesn't mean you need to personally build every automation.

And just because you've always managed every part of your business doesn't mean you need to continue doing so as your business grows.

The next stage of business growth often requires a different way of working, not simply working harder.

This is where having the right support can make an enormous difference.

Not just someone to take tasks off your list, but someone who understands your business, recognises opportunities and helps you move towards the bigger picture.

Every Thelma Needs a Louise, But Let's Avoid the Cliff!

Now, before anyone gets concerned, I'm certainly not suggesting we drive your business off a cliff.

Quite the opposite.

I'd like to think I'm the person who notices the cliff, checks the GPS and suggests a better route before we get anywhere near it!

What I love about these iconic female partnerships is that neither woman needs to be everything.

Think about Grace and Frankie. Two very different women with different personalities, strengths and ways of approaching life. Yet together, they discover opportunities and possibilities they might never have explored independently.

Or Cagney and Lacey. Two strong women who brought different skills and perspectives to the table while working towards a common goal.

That's how I see a great business partnership.

You don't necessarily need someone who thinks exactly like you. You need someone whose experience, skills and perspective complement your own.

Someone who can look at your business with fresh eyes, ask questions you haven't considered and help you recognise opportunities that are difficult to see when you're immersed in the everyday running of things.

And occasionally, someone who will gently remind you that starting another new project might not be the best idea when you've already got six unfinished ones.

We've all been there!

What's the Difference Between a Virtual Assistant and an Online Business Manager?

This is a question worth exploring because not all business support is the same.

A Virtual Assistant (VA) typically helps with specific tasks such as administration, scheduling, inbox management, customer support or content uploads. A great VA can be an incredibly valuable part of your business.

An Online Business Manager (OBM) generally takes a broader view, helping coordinate business operations, projects, systems, processes and the people involved in keeping everything running.

Rather than simply asking, "What would you like me to do today?", an OBM is more likely to be thinking about what needs to happen next, what's slowing the business down and how different activities connect to your overall goals.

My own work combines Online Business Management, digital marketing and strategic business support.

That means I'm not just looking at whether your social media posts are scheduled. I'm considering whether your content is attracting the right people and encouraging them to take the next step.

I'm not just checking whether your email newsletter has been sent. I'm looking at how your email marketing supports your customer journey, builds relationships and creates opportunities for your business.

And I'm not just interested in whether your systems are working today. I want to know whether they're going to support your business as it continues to grow.

Because all those little pieces need to work together.

Ready to Stop Doing Everything Yourself?

You didn't build your business to spend your days managing every task, fixing every problem and chasing every unfinished project.

If you're ready for someone who understands the bigger picture, takes initiative and helps turn your ideas into action, I'd love to work alongside you.

As your Online Business Manager and Digital Marketing partner, I can help you streamline your systems, strengthen your marketing, coordinate projects and create a business that doesn't rely on you doing absolutely everything.

Let's talk about where your business is now, where you want it to go and how I can help you get there.

What Does Having a Strategic Business Partner Actually Look Like?

Imagine having someone in your business who understands what you're working towards and can help connect the dots between your ideas, marketing and operations.

You mention that you'd love to launch a new programme in a few months. Instead of that idea sitting on your never-ending to-do list, we start exploring what needs to happen to bring it to life.

We consider the customer journey, the website content, the marketing strategy, the email sequences, the booking process and the systems required to support it.

Or perhaps you're getting plenty of website traffic but not enough enquiries.

Rather than immediately suggesting you post more on social media, we look at what's actually happening. Is your website communicating your value clearly? Are visitors being encouraged to take action? Is there a disconnect between your marketing and your offers?

Maybe you've got several platforms that don't communicate with each other, which means you're manually completing tasks that could be automated.

We look at how to simplify those processes so your business becomes easier to manage.

Sometimes the solution is a new strategy. Sometimes it's improving what you already have. And sometimes it's recognising that you don't need another tool, another platform or another complicated process.

You just need the existing pieces to work properly.

Good business support isn't about making you busier. It's about helping your business operate more effectively.

The Best Business Partnerships Are Built on Trust

One of the things I've learnt over 15 years of running my own business is that the strongest working relationships aren't necessarily the ones where everyone agrees all the time.

They're the ones where people can have honest conversations.

When someone is genuinely invested in your business, they should be comfortable enough to question an idea, suggest an alternative or point out something you might have overlooked.

That doesn't mean taking over your business or making decisions for you.

You're still the business owner. It's your vision, your expertise and your direction.

But it does mean having someone who can contribute ideas, offer a different perspective and help you make informed decisions.

Sometimes I'll be the person saying, "That's a fantastic idea. Let's work out how to make it happen."

Other times, I might be the one asking, "Before we jump into this, how does it fit with everything else we're working towards?"

And occasionally, I'll be the one reminding you that we probably don't need to sign up for another software platform just because someone on LinkedIn said it was amazing.

A little bit of common sense can save a surprising amount of money!

Your Customers Don't Even Need to Know I Exist

Here's something that might sound a little unusual.

I'm perfectly happy being the person behind the scenes.

In fact, your customers might have absolutely no idea I exist.

They see your professional social media content, receive your newsletters, download your resources, visit your website and experience a business that feels organised and connected.

What they don't necessarily see is the planning, strategy, systems, marketing and coordination happening in the background.

And that's exactly how it should be.

My role isn't to become the face of your business. It's to help you show up as the face of yours.

I love seeing business owners step confidently into their expertise, knowing that the important things behind the scenes are being looked after.

Whether that's managing digital marketing activities, improving SEO and online visibility, creating email marketing campaigns, supporting a launch or helping coordinate business operations, my focus is always on making sure the work supports your bigger goals.

Because when the right things are happening behind the scenes, you have more time and headspace to focus on the parts of your business that genuinely need you.

How Do You Know When It's Time for More Business Support?

There's no magic revenue figure or perfect stage of business growth that tells you it's time to bring someone into your corner.

But there are usually some fairly obvious signs.

You might find yourself constantly working in your business with very little time to work on its future. You've got wonderful ideas but struggle to find the time to implement them. Your marketing happens inconsistently because client work always takes priority.

Perhaps you're paying for several systems but aren't using them effectively, or you're spending hours on repetitive tasks that could be simplified.

You might even be turning down opportunities because you simply don't have the capacity to take on anything else.

And sometimes the biggest sign is much simpler.

You're tired of having to think about absolutely everything.

You'd love to have someone you can talk ideas through with, someone who understands how the different parts of your business connect and someone you can trust to take initiative.

Not because you can't do it yourself.

But because you've reached the point where doing everything yourself is no longer helping you move forward.

You Can Be the Leading Lady Without Playing Every Role

There's something incredibly powerful about women supporting other women in business.

Not competing. Not comparing. Not trying to prove who can work the longest hours or juggle the most responsibilities.

Just recognising that we all bring different strengths to the table and that working together can create opportunities we might struggle to achieve alone.

You can be independent without being isolated.

You can be ambitious without being permanently overwhelmed.

And you can build a successful business without personally managing every single detail.

Imagine what you could do with the time you currently spend troubleshooting technology, creating content, managing processes and chasing unfinished tasks.

What ideas could you finally bring to life? What opportunities could you explore? How much more attention could you give to your clients, your expertise and the direction of your business?

That's what the right business partnership should help create.

Not simply a shorter to-do list, but a business that works better.

Looking for Your Business Co-Star? Let's Work Together

If you've made it this far, perhaps you've recognised a little of yourself in this article.

Maybe you're the woman with a head full of ideas, a successful business and a to-do list that seems to have developed a life of its own.

Maybe you're ready to stop being the person who has to remember, manage, organise and implement absolutely everything.

Or perhaps you'd simply love to have someone in your corner who understands business, marketing and systems and can help you see the bigger picture.

That's where I come in.

I'm Anne C Clark, an Online Business Manager and Digital Marketer who works alongside business owners to bring their ideas to life, simplify their operations and strengthen their marketing.

I bring experience, strategy, practical support and a healthy dose of intuition to the businesses I work with.

You bring your vision, your expertise and those wonderfully ambitious ideas.

Together, we work out how to make them happen.

I'll happily be the Thelma to your Louise, the Cagney to your Lacey or the Grace to your Frankie.

And unlike Thelma and Louise, we're definitely planning a much better ending!

You don't need another person waiting for instructions. You need someone who can see the bigger picture, take ownership and help move your business forward.

If you're ready to stop juggling everything and start working with someone who genuinely has your back, let's have a conversation.

We'll talk about your business, what's working, what's holding you back and where the right support could make the biggest difference.

Your next chapter in business doesn't have to be a solo performance.

Is Blogging Dead? No. AI Has Made Strategic Blogging More Important

Is Blogging Dead? No. AI Has Made Strategic Blogging More Important

Every few years, someone announces that blogging is dead. Social media was going to kill it, then video was going to kill it, podcasts were going to kill it and now apparently AI is going to finish the job.

Except there's one fairly significant problem with that theory: AI needs information.

When someone asks ChatGPT, Google or another AI platform a question, these systems need information to help formulate useful answers. Websites, articles, research, documentation, videos and other publicly available online content are all part of the enormous information ecosystem that helps search engines and AI systems understand topics, businesses and expertise.

So no, I don't believe blogging is dead. In fact, I believe strategic blogging has become even more important.

The question businesses should be asking isn't whether they should still be blogging. The better question is: Are we creating the kind of content that people, search engines and AI systems can actually find, understand and use?

The Way People Search Is Changing

Think about how you searched online five years ago. You might have typed something like "best email marketing software small business" into Google, looked through the first few results and opened a handful of websites.

Today, someone might ask ChatGPT, Google or another AI search tool: "I'm an Australian small business with 2,000 email subscribers. I need email automation, landing pages and a CRM. What should I consider?"

That's a very different type of search. People are becoming more conversational and much more specific with the questions they ask. They're not necessarily searching with two or three keywords anymore. They're explaining their situation, describing their problem and asking for an answer that relates specifically to them.

For businesses, this creates an enormous content opportunity. Instead of obsessing over one broad keyword, you can build a library of useful content around the actual questions your ideal clients are asking.

AI Hasn't Removed the Need for Content

There's a strange contradiction happening in digital marketing at the moment. Businesses are being told that nobody reads blogs anymore because everyone is using AI, but AI hasn't suddenly made knowledge unnecessary. Quite the opposite.

Businesses need to become better at clearly communicating what they know online. If your website contains very little useful information about your services, experience, expertise, processes and the problems you solve, you're giving search engines and AI systems very little context to work with.

Your website shouldn't simply say, "We provide innovative solutions tailored to your unique needs." That tells a potential customer virtually nothing and it doesn't provide much useful context about what your business actually does.

Compare that with a website containing detailed articles answering questions such as What does an Online Business Manager do? When should you hire an Online Business Manager? What's the difference between a VA and an OBM? How much does an Online Business Manager cost in Australia? What can an Online Business Manager take off your plate?

Now we're building context. We're showing what the business specialises in and answering the specific questions potential clients may be asking.

That's strategic blogging.

SEO Is No Longer the Whole Conversation

I've worked with digital marketing and SEO for years, but today I'm increasingly looking at content through several interconnected lenses.

There is traditional SEO, or Search Engine Optimisation, which helps search engines understand and discover your content. Then there is AIO, or AI Optimisation, where we consider how clearly AI-driven systems can understand your business, expertise and information. We also have GEO, or Generative Engine Optimisation, which focuses on creating authoritative, useful and well-structured information that has a better chance of being understood and potentially surfaced by generative AI search experiences.

These shouldn't be treated as completely separate marketing strategies. There is a huge amount of overlap between them, and at the centre of all three is something remarkably simple: create genuinely useful content.

Answer real questions. Demonstrate experience. Be specific. Structure information clearly. Build authority around the subjects you actually know. Keep information accurate and current, and stop writing 700 words of fluff because somebody told you Google likes blogs.

Stop Writing Blogs Just to Have a Blog

This is where I think businesses need to change their thinking.

Publishing another generic article called "5 Tips for Business Success" because you haven't added anything to your blog this month isn't much of a strategy. Having a blog isn't the objective. Creating a useful resource that attracts the right people and demonstrates your expertise is.

Start with your customer. What are they asking you? What do they type into Google? What might they ask ChatGPT? What do they need to understand before they buy? What are they confused about? What stops them from making a decision? What comparisons are they making? What problems are they trying to solve?

Those questions are content gold.

Every one of them could potentially become an article, and those articles can continue working for your business long after you've published them.

One Strategic Article Can Do a Lot of Heavy Lifting

This is another reason I still love blogging. A strong article doesn't have to remain a single piece of content sitting quietly on your website waiting for someone to stumble across it.

Take this article as an example. From a single article about whether blogging is dead, I could create a LinkedIn article, several LinkedIn posts, Facebook and Instagram content, Pinterest pins, a newsletter, a carousel, a short video, podcast talking points and several follow-up articles exploring individual subjects in greater depth.

The original article also becomes something I can link back to from future content, newsletters and social posts. Over time, you're creating an interconnected library of useful information rather than constantly creating disposable content that disappears from a social feed within days.

That's a much smarter approach to content marketing.

Specificity Is Becoming Incredibly Valuable

Businesses have another significant opportunity here. You don't always need to write the biggest article about the biggest topic. Sometimes getting much more specific is exactly what will make your content useful.

If you're a childcare centre in Bayswater, for example, don't only write an enormous generic article called "How to Choose a Childcare Centre." You could also answer specific questions such as "What Should I Look for When Choosing Childcare in Bayswater?", "How Early Should I Enrol My Child in Childcare in Melbourne?" or "Childcare vs Kindergarten: What's the Difference in Victoria?"

These are useful, relevant questions that real parents could be asking. They also provide search engines and AI systems with far more context about who the business serves, what it knows and where it operates.

The same strategy applies to almost every industry. Think beyond the obvious high-volume keywords and start answering the specific questions your actual customers have.

Your Experience Matters More Than Generic AI Content

AI can generate a perfectly acceptable generic blog article in seconds. That's exactly why I don't think businesses should be publishing generic articles anymore.

Your competitive advantage is the information AI doesn't automatically know about you. It's your experience, client stories, processes, observations, examples, original ideas and the things you've learned after doing something hundreds of times.

For example, I could publish another article called "10 Email Marketing Tips." There are probably thousands of versions of that article already online.

Or I could write:

"I've Worked With Email Marketing Platforms for 15+ Years. Here Are the Mistakes I Still See Businesses Making."

That's something I can bring my own experience to. I can talk about what I've genuinely seen happen with clients, the mistakes that keep appearing and the strategies I've seen work.

That's the difference between using AI to help you communicate your expertise and using AI to replace your expertise.

Use AI as a tool. Don't let it erase the very thing that makes your content worth reading.

Build Topic Clusters, Not Random Blogs

Another strategy I'm increasingly recommending is building clusters of related content rather than publishing unrelated articles every month.

For example, if I wanted to build my authority around Online Business Management, I wouldn't stop after publishing an article about the benefits of working with an Online Business Manager. I could follow it with articles about the difference between a VA and an OBM, when to hire an OBM, what tasks an OBM can handle, how much an Online Business Manager costs in Australia and how an OBM can support a program launch.

Those articles can then strategically link to one another.

Instead of having one lonely article trying to demonstrate that I understand Online Business Management, I've created an entire resource around the subject. I'm giving potential clients multiple opportunities to discover my business while also building greater context around my experience and expertise.

That's how you start building topical authority.

Don't Forget Your Older Blogs

Here's another opportunity many businesses completely overlook. You don't necessarily need to keep creating content from scratch.

Look at the articles already bringing people to your website and ask how you could make them better. Update old statistics, add new information, answer additional questions, improve headings, strengthen internal links, add FAQs and connect relevant articles to your services.

I've seen older articles continue attracting website traffic years after they were originally published. Instead of abandoning those assets, businesses should be reviewing which pages are already performing and looking for opportunities to strengthen them.

An article you wrote three years ago could potentially become one of your strongest marketing assets with the right strategic update.

Blogging Isn't Dead. Bad Blogging Is.

Publishing generic articles simply because someone told you that you need four blogs a month? I'm not particularly interested in that.

Creating a strategic library of genuinely useful information that demonstrates your expertise, answers your customers' questions and helps search engines and AI systems understand what your business is about? Absolutely.

Blogging isn't disappearing. It's evolving.

Businesses that understand the relationship between SEO, AI search, useful content, authority and genuine human expertise have an opportunity to build something incredibly valuable while everyone else is busy declaring blogging dead.

So before you abandon your blog for the latest shiny marketing tactic, ask yourself one question:

When someone asks Google, ChatGPT or another AI platform a question about the exact problem my business solves, have I created anything worth finding?

If the answer is no, that's where I'd start.

Need a Strategic Blog Plan?

I don't believe in creating content simply to fill a content calendar. I help businesses identify the questions their customers are asking, build strategic blog topics around those questions and connect their content across SEO, AIO, GEO, email marketing, social media and their wider digital strategy.

Because your blog shouldn't just sit on your website.

It should be working for your business.

If you'd like help developing your blog strategy, refreshing your existing articles or creating content designed for the way people are searching now, let's chat.

How to Find Out Where Your Best Clients Actually Come From

How to Find Out Where Your Best Clients Actually Come From

Most business owners can tell you roughly where their leads come from. Far fewer can tell you where their best clients come from, the ones who pay on time, follow through on the work, refer their friends, and stay for years instead of one session. Those are two very different questions, and only one of them actually tells you where to spend your time.

If you have ever felt like you are guessing at marketing, this is usually why. You are tracking activity, not outcomes.

Leads and best clients are not the same thing

A Facebook ad might bring you ten enquiries a week. A single referral from an existing client might bring you one. On paper, the ad looks like the better channel. But if that one referral becomes a long term client who trusts you, pays without chasing, and sends you two more people like them, it may be worth more than every lead the ad produced combined.

Volume is easy to measure. Quality takes a little more intention to track, but it is far more useful once you do.

Start with one simple question

You do not need analytics software or a marketing dashboard to figure this out. You need one question, asked consistently: “How did you hear about me?” Ask it on your enquiry form, in your first call, or in your onboarding paperwork. Write the answer down somewhere, even if that somewhere is just a spreadsheet.

The value is not in any single answer. It is in the pattern that shows up after twenty or thirty of them.

Track the client, not just the lead

Here is the part most people miss. It is not enough to know where a lead came from. You want to know where your best clients came from, specifically. So alongside “how did you hear about me,” keep a simple note on how that client turned out. Did they pay on time? Did they refer someone? Are they still working with you a year later?

You do not need a complicated system for this. A column in a spreadsheet next to their name, updated every few months, is enough. Over time, a clear picture emerges of which channels are quietly doing the heavy lifting.

Review it on a schedule, not just when things feel slow

It is tempting to only think about this when work has gone quiet and you are wondering where the next client will come from. The trouble is, by then you are making decisions under pressure instead of from a clear pattern. Set a simple quarterly check in with yourself, even fifteen minutes, to look back at who your best clients this quarter were and where they came from.

This is exactly the kind of small, recurring habit that is easy to plan and easy to skip when you are busy running the actual business. Having someone else hold that rhythm for you, whether that is a simple system or an OBM keeping the tracking and the review on your calendar, is often what makes the difference between knowing this in theory and actually using it.

Then do less, on purpose

Once you can see the pattern, the next step is the satisfying part. Spend less time and energy on the channels that bring in a lot of activity but few clients you would want to work with again. Spend more on the one or two that quietly keep sending you the people who make your business feel good to run.

You already have the answer somewhere in your last twelve months of clients. It just needs to be written down and looked at, rather than carried around in your memory.

How to Market Your Business When You’re Swamped

How to Market Your Business When You’re Swamped

If marketing is the thing that keeps sliding to the bottom of your to-do list, you are not doing anything wrong. You are doing everything. You are the coach and the bookkeeper. The healer and the customer service line. The speaker and the person who still has to reply to every DM at 9pm because that is the only window you had. Marketing loses that fight almost every time, because it rarely feels urgent until the quiet weeks arrive and remind you why it mattered.

The good news is that marketing your business does not have to mean doing more. It means building something small enough to actually keep running while you focus on the work only you can do.

Why marketing is usually the first thing to go

Most marketing advice assumes you have a team, or at least a few spare hours a week to dedicate to it. When you are running a service based business solo or close to it, that assumption falls apart fast. So the real problem is not that you are bad at marketing. It is that you are trying to run it the way a much bigger business would, with none of the support.

The fix is not trying harder. It is designing marketing that fits the business you actually have right now.

Pick one channel and let the others go

You do not need to be everywhere. You need to be consistent somewhere. Choose the one platform where your ideal clients already spend time and where you do not dread showing up, and give that your full attention. Everything else can wait, or can be a smaller, lower effort echo of what you post there.

Trying to maintain five channels at once is usually why nothing gets posted at all. One channel done consistently will always outperform five channels done occasionally.

Batch your content in one sitting

Instead of trying to think of something to say every single day, set aside one focused block of time, ideally 60 to 90 minutes, and create a month of content in one go. Write down the questions your clients ask you most often. Each one is a piece of content. Answer them one at a time, in your own voice, and you will walk away with weeks of material instead of a blank page every Monday.

This works because you are only paying the “getting into the right headspace” cost once, instead of every single day.

Repurpose everything at least twice

One idea does not need to be one post. A single client question can become a caption, a short video script, a newsletter paragraph and a slide in your next carousel. Before you sit down to create something new, look back at what you have already made. There is almost always more mileage in it than you think.

This is where a lot of business owners feel like they are being repetitive. Your audience is not scrolling back through your last six months of posts. To them, most of what you repurpose will feel new.

Build a system, not a routine that depends on your memory

A routine that lives entirely in your head breaks the moment life gets busy, and life always gets busy. A simple content calendar, even a basic spreadsheet with dates and topics, takes the decision making out of your week. You are not asking “what do I post today,” you are just executing what you already planned.

This is the same principle behind every other system you have probably already put in place for client work. Marketing deserves the same structure, not more willpower.

Let something else carry part of the load

At a certain point, the most sustainable move is not a better personal system. It is having support that takes part of this off your plate entirely, whether that is someone helping you plan the calendar, draft the content, or simply keep the whole thing on track while you focus on your clients. That is exactly the kind of steady, behind the scenes support an OBM provides, so marketing keeps happening even in the weeks you cannot think about it at all.

You built your business to do meaningful work, not to become a full time content team. Marketing that fits your real capacity, not an idealised version of your week, is the only kind that lasts.

How to Export Your LinkedIn Connections and Email Addresses

How to Export Your LinkedIn Connections and Email Addresses

If you're building your professional network, moving contacts into a CRM, or simply want to keep a backup of your LinkedIn connections, exporting your LinkedIn data can be incredibly useful.

The slightly frustrating part? LinkedIn doesn't exactly make the option obvious.

You may search through My Network, Connections, and Settings, looking for an "Export Contacts" button that simply isn't there. Fortunately, there is a straightforward way to download your LinkedIn connections using LinkedIn's data archive.

Here's how to do it.

Can You Export Email Addresses From LinkedIn?

Yes, but there is an important catch.

When you export your LinkedIn connections, LinkedIn may include information such as:

  • First name
  • Last name
  • Company
  • Position
  • LinkedIn profile URL
  • Connection date
  • Email address, where available

However, you will not necessarily receive the email address for every LinkedIn connection.

The email addresses included in your export depend on the information LinkedIn makes available to you and each connection's privacy settings. So, expect some blank email fields in your spreadsheet.

How to Export Your LinkedIn Connections

The easiest method is to request a larger archive of your LinkedIn data.

Step 1: Go to LinkedIn's Download Your Data Page

While logged into your LinkedIn account on a desktop computer, go to:

LinkedIn Download Your Data

Step 2: Select the Larger Data Archive

You may see an option that allows you to choose specific information to download.

However, if you can't find an option specifically labelled Connections, look for:

Download larger data archive, including connections, verifications, contacts, account history and information we infer about you based on your profile and activity.

This was the option that worked for me.

Select this option and click Request archive.

Step 3: Wait for LinkedIn to Prepare Your Download

LinkedIn will prepare your data and send you an email when your archive is ready to download.

Depending on the size of your LinkedIn account and the amount of data requested, this may take a little time.

Once you receive the email, follow the link to download your archive.

Step 4: Download and Unzip the File

Your LinkedIn data will usually download as a ZIP file.

Simply:

  1. Locate the downloaded ZIP file.
  2. Double-click it to unzip the folder.
  3. Open the extracted folder.
  4. Look for the CSV file containing your connections.

You can open a CSV file using Microsoft Excel, Google Sheets, Apple Numbers or another spreadsheet program.

How to Find the Email Addresses

Once you've opened your connections file, look for the Email Address column.

You may find that:

  • Some contacts have an email address.
  • Some email address fields are blank.
  • Some connections only include their LinkedIn profile information.

This is completely normal.

LinkedIn does not provide unrestricted access to the personal email addresses of everyone you are connected with.

What Can You Do With Your Exported LinkedIn Contacts?

Once you have your CSV file, you can use it to:

  • Import contacts into your CRM.
  • Create a backup of your professional network.
  • Review your connections by company or job title.
  • Identify potential clients or referral partners.
  • Organise your professional network.
  • Clean and segment your contact database.

If you're planning to import contacts into an email marketing platform such as Mailchimp, Buzzlink or another system, take a moment to clean the data first.

Important: Don't Just Upload Everyone to Your Email List

This is where you need to be careful.

Just because someone is a LinkedIn connection does not automatically mean they have given you permission to add them to your marketing email list.

Before importing contacts into an email marketing platform, make sure you have the appropriate consent and that your email practices comply with relevant privacy and spam laws.

A better approach may be to use your LinkedIn export to identify existing contacts and then invite them to subscribe through a proper opt-in form.

That keeps your email list cleaner, more engaged and far less likely to cause problems with your email platform. Nobody wants to build a list only to have Mailchimp immediately give them the side-eye.

Just remember

LinkedIn has made exporting your connections a little less straightforward than it used to be, particularly if you're looking for a simple Export Contacts button.

The method that worked for me was requesting the larger LinkedIn data archive, which includes your connections and contacts.

Once downloaded, you can review your CSV file, organise your network and use the information to better manage your business relationships.

Just remember that not every LinkedIn connection will have an email address available, and an exported email address should not automatically be added to a marketing list without the appropriate permission.